How to Remove the ‘Undefined’ Below your Profile Picture After T-Pay Validation

All T-Pay Challenges Facing Teachers and How To Solve Them Without Hustle-Update Your T-Pay Here

1.Am getting validation code mismatch what should I do?

Getting a validation code mismatch may not imply that you have not keyed in the correct validation code but may also mean that you have skipped a very important part of the validation, which is uploading a profile picture for your TPAY account. Begin by uploading a good passport sized photo, which will serve as your profile picture. The photo should be you without glasses or cap. You can then proceed to validate your phone number.

You are advised to use the latest code; in case you have requested for the code more than once.

  1. The system tells me to upload a passport size less than 5MB what does this mean?

This simply implies that you have uploaded a passport sized photo that is too large for the system to accommodate. The system can only deal with photos that are less than 5MB in size. The solution is to resize your photo to get an image size of less than 5MB.  you can alternatively take another photo with reduced resolution to get a smaller image size.

  1. I have problem with email verification, I don’t have a TSC email what should I do?

When TSC ordered teachers to activate their TSC email around 191,199 teachers complied. The implication is that there are several others without official TSC email. However, you can create one if you didn’t by using the link and clicking signup for the free version of office where you will be directed to a place where you can create your email account. Use your first name and surname and the last two digits of your TSC number for example [email protected]

Read also:

New T-Pay Terms and Conditions For Teachers and Third Parties

KNEC Seeks Personnel to Manage CBC Qualifying Test

TSC Gives Teachers 2 Weeks to Submit Views on Service Delivery

Acting Heads, Deputies and Senior Teachers to be promoted in July

How to Remove the ‘Undefined’ Below your Profile Picture After T-Pay Validation

TSC Responds to Teachers’ T-PAY Profile Updating Challenges

Heads Who Fail To Validate Teachers’ TPAY accounts Within 30 Days To Be Punished

TSC Instructs All Teachers To Upload a Photo in Their T-pay Accounts- Add Yours Here

4.Where can I login so I can access the OTP sent to my TSC email

To access your email account, go to and sign in. For Android phone users you can go to Play Store and download Microsoft Outlook which will make it easy to login to your email account. Ensure you enter the right email address and password to successfully sign in.

According to TSC Heads of institution who will not have validated the particulars of teachers under their supervision within the stipulated time will not be able to access their TPAY accounts.

  1. I have tried in vain to get OTP in my email. Every time I check it’s not there yet am told it has been sent to my email.

It’s possible to have OTP verification problems especially with your email. TSC has provided its officials to help teachers with problems they can’t handle.

If you experience problems that you can’t handle, just send an email to TSC officials explaining your problem in details. Use their official address [email protected] and ensure you attach a scanned copy of original ID.

Alternatively, you can contact your TSC county ICT officers for assistance on the matter.

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