How To Appeal To HELB if Your HELB Loan Application 2020 is Rejected

Sometimes, HELB applicants may not get HELB loans at all even after applying and submitting the application at the right time. Sometimes, their applications are rejected by the higher education loans board, HELB despite being in dire financial need.

If you are making your first time HELB application and you fail to get the HELB loan, then you should appeal immediately you get news that your year mates have been paid except you.It is a very disturbing moment for a young person like you but weep not.

If you have been getting the HELB loan and it is stopped before completion of your course, then you can appeal within the period that you realized your HELB loan has been stopped.

Some reasons for rejection HELB applications

1. The information you gave during HELB application was not adequate.

2. Some of the information you wrote during HELB application was not true.

3. Sometimes you lied about the job of your parents or their source of income.

To appeal, all you need is an evidence to the reason why you are appealing. Among the possible evidences are your parents’ death certificates (even one if you have lost only one parent), your parent’s pay slips, or even a copy of the page HELB form that shows your siblings or family expenses. A letter from your former principal or area chief describing the extent of your financial need may also be an evidence.

With the aid of your mobile phone or computer, you can easily proceed with your HELB  appeal using the guidelines below.


Step 1

Open the browser in your mobile phone or computer. Those using their mobile phones should try chrome for a faster and better browsing experience.

Step 2

On the search area, type  and search to log into your HELB portal account for student. You can still log by clicking the link above.

Step 3

On the tab areas on the top of the window of your account, click ‘loan appeal.’ Fill the required fields in the form and specify the reasons for your move. Any reason counts for as long as you have evidence.

See also: How To Appeal for if Your HELB Loan 2020 is Below Kshs. 60,000

Step 4

Download and print the form. You cannot print it from your phone. However. Sign in the required area and take the form to the dean of students in your school so that he also signs.

Step 5

Take the form to the nearest Huduma Centre for effective action. Wait for about 2 weeks to see the full loan in your bank account.

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