Hospitals which offer poor services to teachers under the Sh9 billion MINET medical scheme will be delisted.

Minet Kenya has found that some of the health facilities contracted to treat teachers and their dependents were engaged in unprofessional practices that led to poor services.

“We have a small fraction of service providers that we are already investigating and we shall take disciplinary action against them because they provide poor services that are not impressive under the scheme,” said Sammy Muthui, Minet Kenya chief executive officer.

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Muthui made these revelations following a new survey which found that only 61 per cent of teachers efficiently access medical services through the facilities.

Asked whether they have been accessing medical services efficiently through the Teachers Service Commission (TSC) scheme, 39 per cent of teachers said No.

Teachers gave some of the reasons for scheme inefficiency as; low sum insured, health facilities being far, poor customer services, lack of drugs and inadequate medical personnel.

A report titled Teacher Preparedness for Term 1, (2021-2022) Opening, which contains these details,  said that  62 per cent of the beneficiaries access medical facilities for outpatient services.

A status report on teachers’ medical scheme says the number of health facilities have increased from 991 to 1,324.

TSC contracted Minet Kenya on July 1, 2015 to manage the multi-billion-shilling medical plan. In October last year, Minet got a new three-year deal to manage the cover under enhanced benefits for all teachers employed by the government.

TSC Chief Executive Nancy Macharia asked Minet Kenya to step up on service provision to teachers under the scheme.

“The rating is too low and we urge the administrator to ensure all teachers get the best medical services. Teachers are at the centre of our business and they must get the best services,” said Macharia.

Muthui said the scheme has embarked on a new system of rating hospitals listed under the scheme and noted that those that will post poor scores will be struck off the roll.

“Those whose ratings will be negative will be struck off the list of providers. We accredit the right facilities, but it is emerging that somewhere along the way some of them start to provide dismal services,” said Muthui.

Teachers’ union officials who spoke during the meeting urged Minet Kenya to improve services. Knut deputy secretary general Hesbon Otieno and Kuppet deputy secretary general Moses Nthurima said they will push for better services for teachers.

Muthui said the scheme will not allow the small number of health providers to dent the robust cover for teachers.

The scheme presently has 334,531 registered teachers who are the principal members and some 188,912 spouses. The scheme only allows one spouse. Total registered dependents of the scheme presently stand at 734,372.

Eligible children are those who fall in the 0–18 years age bracket and are still under parental care. Also benefitting are children aged 19–25 assumed to be in school with documentary evidence provided.

Under the enhanced cover, inpatient was increased to between Sh750,000 and Sh2.5 million. Previously, this cover ranged between Sh500,000 to Sh1.5 million across the various job groups.

Outpatient cover, which was unlimited until last year, is now capped between Sh100,000 and Sh375,000 across job groups. Other improved benefits are under optical cover, for which teachers and their dependents have a total of Sh45,000.

Previously, it ranged between Sh10,000 and Sh25,000. Dental cover is presently capped at a flat rate of Sh35,000.

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How To Register With AON MINET Using Your Mobile Phone

AON MINET medical insurance scheme covers the following dependants of the principal member.

• One legal spouse to the teacher.
• Four biological or adopted children of the teacher, aged between 0 and 18 years. For teachers in post secondary learning institutions, the age limit for the children will be between 0 to 25 years. Dependants having disabilities will enjoy these covers till death since there is no age limit for children with disabilities.

It is advisable for a principal member to register his / her dependants to avoid legal issues that may arise in case a dependant is critically ill and requires AON MINET services, but not registered as a dependant.

To register a spouse, you must first present a marriage certificate or a marriage affidavit to the AON MINET office nearest to you. This should not discourage you from registering your spouse with AON MINET. It is very easy to acquire a marriage affidavit. Just present yourself with your ID and that of your spouse to the nearest court of law and talk to one of the secretaries there. Some lawyers also offer marriage affidavits at a small fee.

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To register your biological children, you must first present their birth certificates or birth notification slips (for children aged 6 months and below) to the AON MINET office nearest to you. For adopted children, you will require an adoption affidavit.

Once you have represented the required documents to AON MINET offices, they will activate your account so that you can add the dependants using your mobile phone. You need only one bob airtime balance to do this.

Procedure For Adding Your Dependents

• Press *865# on your mobile phone, followed by the call button. Thereafter press send. A message pops up on your phone’s screen reading;

Welcome to TSC MEDICAL SCHEME

1. Register dependants
2. My dependants
3. Check Registration details
4. Add NHIF no

• Select option 1 and dial the send button.
• A pop up screen message appears reading, ‘Select dependant to register’. The choices are; Spouse, son or daughter.
• Choose the dependant you want to register and enter his / her details as demanded. You can do this to all the dependants that you want to register.

How to check Your AON MINET dependants

• Press *865# on your mobile phone, followed by the call button. Thereafter press send. A message pops up on your phone’s screen reading;

Welcome to TSC MEDICAL SCHEME

1. Register dependents
2. My dependents
3. Check Registration details
4. Add NHIF no

• Select option 2 then press the ‘send’
• A pop up message showing all your registered dependents will appear on your screen.

AON MINET Head Office Contacts

Phone Number: +254737682396/ +254729682396/ +25477482396

Email: [email protected] /  [email protected]