Funds freeze leaves teachers’ CBA in limbo, As 4 Teacher Unions Remain Hopeful

TSC Responds to Teachers’ T-PAY Profile Updating Challenges

The teachers service commission, TSC has finally responded to the challenges teachers are facing while updating their profiles in the T-PAY accounts.

Last week, the Commission released a circular directing all teachers to validate their user profiles. The objective of the TPAY profile updating exercise was to help in enhancing security features of its various systems.

Most teachers however are getting stuck, with a section saying that they are unable to get the One Time Pin (OTP) for verification sent to their emails. This happened despite the teachers keying in the right email. And even logging into the email to check if the code has been sent. Although this had been corrected, some teachers still find problems getting the code sent to their TSC provided outlook emails.

Some teachers claim that they are not able to access their email accounts in the TSC servers while have reported that after uploading their photos as per the requirements, they are unable to proceed with other remaining steps.

Read also:

Heads Who Fail To Validate Teachers’ TPAY accounts Within 30 Days To Be Punished

TSC Instructs All Teachers To Upload a Photo in Their T-pay Accounts- Add Yours Here

How to reset your outlook365 email password if you forget

How to update your TSC Teacher profile online

School Boards Trained on CBC Ahead of Roll out in Secondary Schools

Plans Underway to Adjust School Calendar

TSC Gives Reasons For Paying Teachers June Salaries Before Mid-Month

KUCCPS 2022/2023 Third and Final Revision List- Confirm and Revise Your Courses Here

Teachers with Diploma, Masters, PhDs Set For Promotions and Payrise

KNEC 2021 Examiners To Receive Remaining Dues Any Time Before July

According to Some teachers, the system reads OTP mismatch even after they have entered the correct code sent by TSC.

Although the complaints are numerous, TSC has only addressed some challenges. Currently only 191,199 teachers have official email with TSC servers as required.

Teachers are frustrated as they are unable to access various TPAY services including their own payslips, and p9 forms to be used in filing KRA returns.

It is the TPAY system that handles teachers and secretariat Pay slips, P9 statements, Control sheets, Third Party transactions, application and approval of Loans process.

According to TSC users of the system have faced security challenges in the past where fraudsters have used details of legit users of the system to gain access into the system.

The teachers service commission on it’s has responded to the teachers’ challenges. It began by first allowing all teachers who had at least uploaded their photo and validated their phone numbers to access their tpay accounts, including p9, payslips and third part transaction details.

The commission later rectified the problem with the emails and teachers could receive the codes via their emails. The commission advises those who cannot receive the codes to visit their TSC county offices for assistance.

The commission further advises those who cannot access their TSC provided outlook email accounts to also visit their TSC county offices so that their email accounts get activated. The period for self-activation of the emails was closed, yet some teachers were employed later and others had not activated their emails before the closure.

About mismatch of passwords, the commission advices affected teachers to use the latest codes sent by the commission since it was noted that a section of teachers request for codes more than once, and each time, a different code is sent, cancelling the one sent previously.

Teacher who have password issues with email are advised to click here to change their passwords.

In case you are having any problems, hit the comment button and post your problem as a comment to get assisted.


Support us

Thanks for reading our article. Funds From this blog goes towards needy children. Kindly Support them by clicking the button below:


    • thank you so much mr. kenei for staying in touch with us. there must a problem with your email. try changing your names in the email since you must have used sifferent names. If it fails, share your email with us.


Please enter your comment!
Please enter your name here