TSC Responds to Teachers’ T-PAY Profile Updating Challenges
The teachers service commission, TSC has finally responded to the challenges teachers are facing while updating their profiles in the T-PAY accounts.
Last week, the Commission released a circular directing all teachers to validate their user profiles. The objective of the TPAY profile updating exercise was to help in enhancing security features of its various systems.
Most teachers however are getting stuck, with a section saying that they are unable to get the One Time Pin (OTP) for verification sent to their emails. This happened despite the teachers keying in the right email. And even logging into the email to check if the code has been sent. Although this had been corrected, some teachers still find problems getting the code sent to their TSC provided outlook emails.
Some teachers claim that they are not able to access their email accounts in the TSC servers while have reported that after uploading their photos as per the requirements, they are unable to proceed with other remaining steps.
According to Some teachers, the system reads OTP mismatch even after they have entered the correct code sent by TSC.
Although the complaints are numerous, TSC has only addressed some challenges. Currently only 191,199 teachers have official email with TSC servers as required.
Teachers are frustrated as they are unable to access various TPAY services including their own payslips, and p9 forms to be used in filing KRA returns.
It is the TPAY system that handles teachers and secretariat Pay slips, P9 statements, Control sheets, Third Party transactions, application and approval of Loans process.
According to TSC users of the system have faced security challenges in the past where fraudsters have used details of legit users of the system to gain access into the system.
The teachers service commission on it’s has responded to the teachers’ challenges. It began by first allowing all teachers who had at least uploaded their photo and validated their phone numbers to access their tpay accounts, including p9, payslips and third part transaction details.
The commission later rectified the problem with the emails and teachers could receive the codes via their emails. The commission advises those who cannot receive the codes to visit their TSC county offices for assistance.
The commission further advises those who cannot access their TSC provided outlook email accounts to also visit their TSC county offices so that their email accounts get activated. The period for self-activation of the emails was closed, yet some teachers were employed later and others had not activated their emails before the closure.
About mismatch of passwords, the commission advices affected teachers to use the latest codes sent by the commission since it was noted that a section of teachers request for codes more than once, and each time, a different code is sent, cancelling the one sent previously.
Teacher who have password issues with email are advised to click here to change their passwords.
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