1.Am getting validation code mismatch what should I do?

Getting a validation code mismatch may not imply that you have not keyed in the correct validation code but may also mean that you have skipped a very important part of the validation, which is uploading a profile picture for your TPAY account. Begin by uploading a good passport sized photo, which will serve as your profile picture. The photo should be you without glasses or cap. You can then proceed to validate your phone number.

You are advised to use the latest code; in case you have requested for the code more than once.

2. The system tells me to upload a passport size less than 5MB what does this mean?

This simply implies that you have uploaded a passport sized photo that is too large for the system to accommodate. The system can only deal with photos that are less than 5MB in size. The solution is to resize your photo to get an image size of less than 5MB.  you can alternatively take another photo with reduced resolution to get a smaller image size.

3. I have problem with email verification, I don’t have a TSC email what should I do?

When TSC ordered teachers to activate their TSC email around 191,199 teachers complied. The implication is that there are several others without official TSC email. However, you can create one if you didn’t by using the link https://office.com and clicking signup for the free version of office where you will be directed to a place where you can create your email account. Use your first name and surname and the last two digits of your TSC number @mwalimu.tsc.go.ke for example [email protected]

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4.Where can I login so I can access the OTP sent to my TSC email

To access your email account, go to https://office.com and sign in. For Android phone users you can go to Play Store and download Microsoft Outlook which will make it easy to login to your email account. Ensure you enter the right email address and password to successfully sign in.

According to TSC Heads of institution who will not have validated the particulars of teachers under their supervision within the stipulated time will not be able to access their TPAY accounts.

5. I have tried in vain to get OTP in my email. Every time I check it’s not there yet am told it has been sent to my email.

It’s possible to have OTP verification problems especially with your email. TSC has provided its officials to help teachers with problems they can’t handle.

If you experience problems that you can’t handle, just send an email to TSC officials explaining your problem in details. Use their official address [email protected] and ensure you attach a scanned copy of original ID.

Alternatively, you can contact your TSC county ICT officers for assistance on the matter.

The teachers service commission, TSC has finally responded to the challenges teachers are facing while updating their profiles in the T-PAY accounts.

Last week, the Commission released a circular directing all teachers to validate their user profiles. The objective of the TPAY profile updating exercise was to help in enhancing security features of its various systems.

Most teachers however are getting stuck, with a section saying that they are unable to get the One Time Pin (OTP) for verification sent to their emails. This happened despite the teachers keying in the right email. And even logging into the email to check if the code has been sent. Although this had been corrected, some teachers still find problems getting the code sent to their TSC provided outlook emails.

Some teachers claim that they are not able to access their email accounts in the TSC servers while have reported that after uploading their photos as per the requirements, they are unable to proceed with other remaining steps.

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According to Some teachers, the system reads OTP mismatch even after they have entered the correct code sent by TSC.

Although the complaints are numerous, TSC has only addressed some challenges. Currently only 191,199 teachers have official email with TSC servers as required.

Teachers are frustrated as they are unable to access various TPAY services including their own payslips, and p9 forms to be used in filing KRA returns.

It is the TPAY system that handles teachers and secretariat Pay slips, P9 statements, Control sheets, Third Party transactions, application and approval of Loans process.

According to TSC users of the system have faced security challenges in the past where fraudsters have used details of legit users of the system to gain access into the system.

The teachers service commission on it’s has responded to the teachers’ challenges. It began by first allowing all teachers who had at least uploaded their photo and validated their phone numbers to access their tpay accounts, including p9, payslips and third part transaction details.

The commission later rectified the problem with the emails and teachers could receive the codes via their emails. The commission advises those who cannot receive the codes to visit their TSC county offices for assistance.

The commission further advises those who cannot access their TSC provided outlook email accounts to also visit their TSC county offices so that their email accounts get activated. The period for self-activation of the emails was closed, yet some teachers were employed later and others had not activated their emails before the closure.

About mismatch of passwords, the commission advices affected teachers to use the latest codes sent by the commission since it was noted that a section of teachers request for codes more than once, and each time, a different code is sent, cancelling the one sent previously.

Teacher who have password issues with email are advised to click here to change their passwords.

In case you are having any problems, hit the comment button and post your problem as a comment to get assisted.

Heads of institutions who will fail to validate the T-PAY accounts of teachers who serve under them will have to feel the wrath of the teachers’ service commission, TSC.

The commission has confirmed that it is the duty of the heads of institutions to validate the details of their teachers, failure to which, the heads will not access their T-pay accounts. If denied access to T-Pay account, the implication is that one cannot take loans with any financial institution due to inability to submit the latest payslip. Additionally, accessing p9 form to enhance filling of KRA returns can be another hell.

Teachers have 30 days to update their data on TPAY, as part of enhancing security of their information, in line with Data Protection Act 2019.

Teachers Service Commission (TSC) Secretary Nancy Macharia has urged all heads of institutions to verify and approve the profile of teachers under their supervision in a process that started yesterday.

“TPAY validation exercise takes effect from June 9 and will close on July 15,” Macharia says in a circular dated June 8.

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She confirmed that heads of institutions who will not have validated details of teachers under their supervision within the stipulated time will not be able to access their TPAY accounts.

So far, only the validation of mobile phone numbers is working since codes can be received through the phone. However, validation of email is a big headache since the codes sent cannot reach teachers’ emails.

A senior TSC ICT officer confirmed that there is a problem with the emails, which will be solved by monday. This means that teachers will validate their emails from monday. However, teachers who have uploaded their photos  and validated their phone numbers can access their TPAY accounts.

Profiles for primary school head are to be verified and approved by the Sub County Directors while County Directors will approve for post-primary institutions heads.

To validate the data, teachers are expected to access the payslip page through the TSC website and logging into TPAY.

They are then required to upload a passport photo showing their face, without spectacles or head cover after which they enter and verify their phone numbers.