1.Am getting validation code mismatch what should I do?

Getting a validation code mismatch may not imply that you have not keyed in the correct validation code but may also mean that you have skipped a very important part of the validation, which is uploading a profile picture for your TPAY account. Begin by uploading a good passport sized photo, which will serve as your profile picture. The photo should be you without glasses or cap. You can then proceed to validate your phone number.

You are advised to use the latest code; in case you have requested for the code more than once.

2. The system tells me to upload a passport size less than 5MB what does this mean?

This simply implies that you have uploaded a passport sized photo that is too large for the system to accommodate. The system can only deal with photos that are less than 5MB in size. The solution is to resize your photo to get an image size of less than 5MB.  you can alternatively take another photo with reduced resolution to get a smaller image size.

3. I have problem with email verification, I don’t have a TSC email what should I do?

When TSC ordered teachers to activate their TSC email around 191,199 teachers complied. The implication is that there are several others without official TSC email. However, you can create one if you didn’t by using the link https://office.com and clicking signup for the free version of office where you will be directed to a place where you can create your email account. Use your first name and surname and the last two digits of your TSC number @mwalimu.tsc.go.ke for example [email protected]

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4.Where can I login so I can access the OTP sent to my TSC email

To access your email account, go to https://office.com and sign in. For Android phone users you can go to Play Store and download Microsoft Outlook which will make it easy to login to your email account. Ensure you enter the right email address and password to successfully sign in.

According to TSC Heads of institution who will not have validated the particulars of teachers under their supervision within the stipulated time will not be able to access their TPAY accounts.

5. I have tried in vain to get OTP in my email. Every time I check it’s not there yet am told it has been sent to my email.

It’s possible to have OTP verification problems especially with your email. TSC has provided its officials to help teachers with problems they can’t handle.

If you experience problems that you can’t handle, just send an email to TSC officials explaining your problem in details. Use their official address [email protected] and ensure you attach a scanned copy of original ID.

Alternatively, you can contact your TSC county ICT officers for assistance on the matter.

After validating all your T-pay details, you’ll realize that there is a writing, undefined, just below your profile picture. Do you still see Undefined under your profile picture on T-pay after validating your picture, number and Email? Of course, the answer is yes for all of us.

One wonders why it has to read undefined yet it is you and the details are yours. The commission expects it to be defined before the 30-day deadline, otherwise, you will not be able to get tpay services like access to p9, payslips, third party details and transactions, among others.

How to make your t-pay details defined

After validating your details on the t-pay, you will have to ensure they are authenticated. You will need to follow the procedure below.

• Inform your institutional head that you are done with your part and that they should validate your t-pay details.
• Tell the head to log into his / her T-pay. After logging, the principal or the head teacher will click on the menu (three lines on the top left corner) and click on Validate profile.  Not that principals or headteachers who have not validated their own tpay accounts details will not access the menu.
• All teachers in the staff will appear on the screen.  At the end of each name there is Edit icon and Reset.
• The head will Click on Edit icon and approve all that has appeared about you, if they are true, or disapprove if they are false.
• The ‘undefined’ writing will only change to defined if all the information about you has been approved.

Please not that the head can only access the tpay menu if he or she has validated his tpay details. In case they have not validated their details, then you will still remain undefined.

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The teachers service commission, TSC has finally responded to the challenges teachers are facing while updating their profiles in the T-PAY accounts.

Last week, the Commission released a circular directing all teachers to validate their user profiles. The objective of the TPAY profile updating exercise was to help in enhancing security features of its various systems.

Most teachers however are getting stuck, with a section saying that they are unable to get the One Time Pin (OTP) for verification sent to their emails. This happened despite the teachers keying in the right email. And even logging into the email to check if the code has been sent. Although this had been corrected, some teachers still find problems getting the code sent to their TSC provided outlook emails.

Some teachers claim that they are not able to access their email accounts in the TSC servers while have reported that after uploading their photos as per the requirements, they are unable to proceed with other remaining steps.

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According to Some teachers, the system reads OTP mismatch even after they have entered the correct code sent by TSC.

Although the complaints are numerous, TSC has only addressed some challenges. Currently only 191,199 teachers have official email with TSC servers as required.

Teachers are frustrated as they are unable to access various TPAY services including their own payslips, and p9 forms to be used in filing KRA returns.

It is the TPAY system that handles teachers and secretariat Pay slips, P9 statements, Control sheets, Third Party transactions, application and approval of Loans process.

According to TSC users of the system have faced security challenges in the past where fraudsters have used details of legit users of the system to gain access into the system.

The teachers service commission on it’s has responded to the teachers’ challenges. It began by first allowing all teachers who had at least uploaded their photo and validated their phone numbers to access their tpay accounts, including p9, payslips and third part transaction details.

The commission later rectified the problem with the emails and teachers could receive the codes via their emails. The commission advises those who cannot receive the codes to visit their TSC county offices for assistance.

The commission further advises those who cannot access their TSC provided outlook email accounts to also visit their TSC county offices so that their email accounts get activated. The period for self-activation of the emails was closed, yet some teachers were employed later and others had not activated their emails before the closure.

About mismatch of passwords, the commission advices affected teachers to use the latest codes sent by the commission since it was noted that a section of teachers request for codes more than once, and each time, a different code is sent, cancelling the one sent previously.

Teacher who have password issues with email are advised to click here to change their passwords.

In case you are having any problems, hit the comment button and post your problem as a comment to get assisted.

Teachers across the country have received a rare treat from their employer, the teachers service commission, after the latter remitted teachers’ salaries in what appears to be the shortest duration in history.

By 4 pm of June 14 2022, at least 95% of banks had credited teachers bank accounts with June salaries, implying that over 98% of the teachers had received their dues. In a record deliberately broken by TSC, the teachers were shocked that the employer who seems to be ‘against’ them all the times had unexpectedly shifted to their goal post. The few teachers who have not received their June salaries are likely to have their accounts credited by June 15 2022, end of business.

A section of teachers have hailed the teachers service commission for the extraordinary speed in processing June pay. However, another section has foreseen looming frustration and disorganization in July, should TSC fail to remit salaries by July 14.

“Why should TSC pay us before midmonth, then make us wait for 47 days before getting our next salary. This is malice and may make most of us frustrated in July if we don’t use this money wisely. Our next pay is likely to be after 28^th July, and you can tell how long that is,” lamented a teacher from a famous school in Kisumu County.

Approached by our team to explain the abnormal speed, a source from TSC confirmed that teachers that teachers have received their salaries earlier than usual. The source, which sought anonymity, revealed that TSC wanted to clear it’s 2021/ 2022 budget accounts in readiness for the 2022/2023 budgetary cycle.

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“ Since we are starting a new budgetary cycle in July, the commission was determined to clear the accounts in readiness for the 2022/2023 budgetary cycle. By the end of the week, all the employees working with the teachers service commission will have received their salaries. I would however advice teachers and other employees working with us to use their June salaries wisely since July Salaries may come later than Usual, “ revealed a the official through a phone call.

Heads of institutions who will fail to validate the T-PAY accounts of teachers who serve under them will have to feel the wrath of the teachers’ service commission, TSC.

The commission has confirmed that it is the duty of the heads of institutions to validate the details of their teachers, failure to which, the heads will not access their T-pay accounts. If denied access to T-Pay account, the implication is that one cannot take loans with any financial institution due to inability to submit the latest payslip. Additionally, accessing p9 form to enhance filling of KRA returns can be another hell.

Teachers have 30 days to update their data on TPAY, as part of enhancing security of their information, in line with Data Protection Act 2019.

Teachers Service Commission (TSC) Secretary Nancy Macharia has urged all heads of institutions to verify and approve the profile of teachers under their supervision in a process that started yesterday.

“TPAY validation exercise takes effect from June 9 and will close on July 15,” Macharia says in a circular dated June 8.

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She confirmed that heads of institutions who will not have validated details of teachers under their supervision within the stipulated time will not be able to access their TPAY accounts.

So far, only the validation of mobile phone numbers is working since codes can be received through the phone. However, validation of email is a big headache since the codes sent cannot reach teachers’ emails.

A senior TSC ICT officer confirmed that there is a problem with the emails, which will be solved by monday. This means that teachers will validate their emails from monday. However, teachers who have uploaded their photos  and validated their phone numbers can access their TPAY accounts.

Profiles for primary school head are to be verified and approved by the Sub County Directors while County Directors will approve for post-primary institutions heads.

To validate the data, teachers are expected to access the payslip page through the TSC website and logging into TPAY.

They are then required to upload a passport photo showing their face, without spectacles or head cover after which they enter and verify their phone numbers.

1. INTRODUCTION.

1.1 The Teachers Service Commission (“the Commission”) is established under Article 237 (1) of the Constitution.

Article 237 (2) of the Constitution mandates the Commission to: register trained teachers; recruit and employ registered teachers; and assign teachers under its employment to serve in public schools/institutions.

The operations of the Commission are further guided by the Provisions of the Teachers Service Commission Act No. 20 of 2012 (“the Act”).

1.2 Under the Act, the Commission is further empowered to formulate policies to achieve its mandate; provide strategic direction, leadership and oversight to the secretariat; manage the payroll of its employees; and do all other things as may be necessary for the effective discharge of its functions and the exercise of its powers.

1.3 Similarly, the Employment Act and the Labour Relations Act requires the Commission as an employer to uphold and promote good industrial relations with its employees and other stakeholders so as to promote sound Labour Relations.

1.4 The Commission in 2014 developed guidelines to aid in the management of payroll check-off facility.

These guidelines have been in use for 6 years and there is a need to be review them to address emerging issues.

The review has also been necessitated by the newly developed T-Pay platform currently being used by the Commission in management of Third Party check off facility.

2. DEFINITIONS OF TERMS

2.1 These Guidelines may be cited as the “Teachers’ Service Commission Guidelines on Management of the Payroll Check-Off facility.”

2.2 In these Guidelines: –

“ability” means having the financial means of at least one-third 1/3 of the basic salary drawn by an employee or such limit or criteria as may be set by the Government from time to time to accommodate a deduction.

“applicable law” means any law, rule or regulation having the force of law that guides the check-off facility.

“by-product” refers a report of a transaction or a series of transactions containing a report/ data extracted from the payroll.

“check-off system” refers to a payroll facility that an employer uses to deduct a portion of an employee’s salary/remuneration to effect statutory and voluntary deductions.

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“Commission” means the Teachers Service Commission.

“employer” means the Teachers Service Commission.

“contact person” means a person designated by the organizations/institutions to manage the check-off facility.

“data” means information required to effect the deductions on the check off facility.

“deduction code” means a unique identity issued by Government to authorize the holder to use the check-off facility in the Government payroll.

“deduction code holder” means a firm or institution holding or authorized or issued with a code by the government to use on the payroll check off facility.

“employee” means a person who for the time being is in the employment of Teachers Service Commission.

“guarantor” means an employee who assumes financial responsibility of another in the event of default or failure on the part of the employee to meet his/ her financial obligations.

“one third (1/3) rule” means the net amount an employee must retain after all deductions have been made.

“data schedule” means the format in which the 3rd party’s data or information for check-off is submitted.

“memorandum of understanding” is the instrument signed between the Commission and the 3rd party on the management of check-off services.

“major complaint” means complaints where fraud is seen, or the issues in question is weighty, complex and requires a detailed analysis and consideration.

“statutory obligations” means deductions due to the Government pursuant to the operation of the laws and shall include deductions accruing on account of a court order or fulfillment of any obligation under the law.

“stop order” means instructions issued by the 3rd party or the employee and duly considered by the Commission to stop a specific deduction on the payroll.

“3rd party” means a company or firm or organization or any entity who is a deduction code holder and has met the requirements set by the Commission for accessing the check-off facility.

“voluntary deductions” means any deductions of salary under the written authority of the employee.

“discharged liability’’ means where a party to an agreement has paid or has cleared the amount due in the agreement.

“trade union dues” means monthly subscriptions paid by a duly registered member of a union as a condition of membership.

“confidential information” means all information, data and documents including but not limited to financial status, passwords, personal information, and processes concerning all parties.

3. RATIONALE

3.1 In undertaking its mandate to manage its payroll, the Commission has experienced the following challenges with regard to the third Party transactions.

3.1.1 Consistent and numerous complaints from employees regarding irregular and unauthorized deduction of their salaries towards 3rd Party Institutions.

3.1.2 The use of fictitious, forged, erroneous and inaccurate documents by 3rd Parties allegedly from employees for deduction.

3.1.3 Failure by Third Party firms to undertake due diligence and physically verify teacher’s identity through Heads of Institutions, thereby giving out loans to impersonators/fraudsters.

3.1.4 Emerging of online/mobile loans issued by Third Party firms without signed contractual agreements.

3.1.5 Negligence/ignorance of employees to safeguard T-Pay system passwords which exposes them to fraudsters.

3.1.6 Failure of employees to read through and understand loan contracts/agreements with Third Party firms thereby complaining later that they were duped.

3.1.7 Delay/failure by Third Party firms to stop deductions where an employee has discharged liability.

3.2 The above challenges have impacted negatively on integrity of payroll data and have strained the Commission’s resources in the overall administration of 3rd Parties deductions.

These inherent challenges have compelled the Commission to review these Guidelines to ensure efficient and effective management of the third party transactions.

3.3 The Guidelines shall provide administrative procedures to guide the check-off facility transactions.

4. OBJECTIVES

The overall objective of the Guidelines is to provide regulations on the management of Teachers Service Commission payroll check-off facility.

5. PURPOSE

5.1 To streamline and regulate the management of the Teachers Service Commission (TSC) payroll check- off facility.

5.2 To establish standard guidelines for managing the facility and mechanisms for enforcing compliance with stipulated Guidelines relating to the payroll check-off facility.

5.3 To protect TSC employees from exploitation by 3rd parties.

6. APPLICATION

These Guidelines shall apply to all 3rdparties who are transacting on the Commission’s Check off facility. They shall take effect with effect from 1st April, 2021.

7. ESTABLISHMENT OF 3rd PARTY MANAGEMENT COMMITTEE

7.1 The Commission shall establish a Committee known as Third Party Management Committee, hereinafter referred to as the committee, comprising of the following members:-

7.1.1 The Director Human Resource Management and Development who shall be the Chairperson;

7.1.2 The head of IPPD Division who shall be the secretary to the Committee;

7.1.3 The Director ICT or a representative;

7.1.4 The Director Finance and Accounts or a representative;

7.1.5 The Director Legal, Labour and Industrial Relations or a representative;

7.1.6 The Head of Risk Management Division or a Representative;

7.1.7 The Head of Integrity Division

7.1.8 The Head of Corporate Communications

7.1.9 One officer designated to the Committee by the Director HRM & D

7.2 The quorum of the committee shall be five members.

7.3 Sittings of the committee shall be held at the Commission’s headquarters at any time as the need may arise and proceedings of such meetings shall be recorded.

7.4 The Committee shall regulate its own procedure.

7.5 The Terms of Reference of the Committee shall be as follows:-

7.5.1 To receive all applications from prospective third parties;

7.5.2 To vet all applications received from third parties as per the Third Party Guidelines and other criteria as may be issued by the Commission;

7.5.3 To maintain proper records and documentation for each third party;

7.5.4 Ensure each third party admitted into the check of system executes a con- tract with the Commission;

7.5.5 To evaluate and prepare a report of performance of third parties

7.5.6 To sanction and terminate contracts with third parties

7.5.7 To receive and forward complaints from employees to Audit Directorate

7.5.8 Put in place internal control systems to prevent fraudulent activities on the check off facility;

7.5.9 Receive Investigation Reports from Audit Directorate and act on recom- mendations thereon;

7.5.10 To act on major complaints and communication the same to the third par- ties;

7.5.11 Ensure that the provisions of the third Party Guidelines and contractual agreements are implemented;

7.6 The Committee shall present quarterly reports to management detailing among others:

7.6.1 Any fraudulent activities reported during the quarter and actions taken by the Committee;

7.6.2 The status of the check off facility system including challenges, success, and benefits.

8. ADMISSION TO THE TSC CHECK OFF FACILITY

8.1 An entity that desires to be admitted to the check of facility must meet the follow- ing mandatory requirements.

8.1.1 Income Tax (PIN) Certificate;

8.1.2 Tax Compliance Certificate from Kenya Revenue Authority;

8.1.3 Certificate of Incorporation or Registration;

8.1.4 Deduction Code Holder Authorization Letter from DPSM;

8.1.5 Trading Licenses issued by relevant Government Agencies;

8.1.6 By Laws for SACCOs and Affiliated Social Welfare Associations;

8.1.7 Letter of confirmation from Regulatory Authority of the firm;

8.2 In addition to the above, for a third party to be admitted in the Commission’s check off system it must:-

8.2.1 Have been in operation in the Republic of Kenya for a period of at least five (5) years;

8.2.2 Provide certified audited accounts or latest financial statements;

8.2.3 Provide a letter of Recommendation from its Regulatory Authority;

8.2.4 Provide a list of at least three (3) government institutions where it has been granted a check off facility system;

8.2.5 Provide evidence of presence and branch network in at least fifteen (15) Counties except for region based cooperative societies.

8.3 All third parties admitted into the Check off Facility shall execute an agreement setting out the terms and conditions of engagement. Such terms shall include but not limited to:-

8.3.1 Obligations of the parties (Third parties and TSC);

8.3.2 Period of engagement and renewal clauses; (Renewal should be after every five (5) years subject to positive performance report developed by the com- mittee;

8.3.3 conditions of engagement;

8.3.4 Termination clauses;

8.3.5 Review clause

8.3.6 Fees payable;

9. ONLINE T-PAY (TEACHERS-PAY) SYSTEM

9.1 The Commission developed the online T-Pay application platform for employees and Third-party firms to transact check-off deductions. The application has enhanced efficiency in management of Third Party check of facility.

9.2 The System further seeks to:-

9.2.1 Enforce the one third rule as per the provisions of Employment Act (2007).

9.2.2 Minimize fraudulent transactions through inbuilt controls;

9.2.3 Empower employees to have control over Third Party deductions against their salary;

9.2.4 Enable Third Party firms manage their data, minimize data entry errors and enhance accountability on deductions against an employee’s salary;

9.2.5 Have Real time data capture hence a reduction on transaction turnaround time;

9.2.6 Reduce operational costs.

9.3 The users of online T-Pay application are the employees, the employer and the Third-Party firms.

9.4 The obligation of the Employee shall include:-

9.4.1 To initiate all transactions with the preferred Third Party firm, by sending his/her pay slip online.

9.4.2 To complete the process by approving the captured transactions to be deducted against his/her salary before they are loaded on payroll.

9.4.3 To take responsibility and safeguard their online T-Pay system password.

9.4.4 To provide authentic documents when seeking check-off services.

9.4.5 To read and understand the contract terms and conditions before signing the legally binding contract/agreement with the Third-Party firm.

9.4.6 To notify the Commission in writing when joining or withdrawing from a third party.

9.5 The obligation of the Third-Party firm shall include to:-

9.5.1 Obtain legitimate authority from employees before transacting any facility in the T-Pay system;

9.5.2 Capture, adjust and stop all deductions online for the respective employee as per the signed legally bidding agreement/contract between the employee and the firm.

9.5.3 To upload a soft copy of the contractual agreement at the point of uploading the loan at the T-PAY system

9.5.4 Safeguard employee’s data and confidential information that it has been entrusted with and use it for only the intended purpose as per the Data Protection Act, 2019.

9.5.5 Be held accountable for integrity of data captured on the T-pay system.

9.5.6 Submit accurate data to the Commission to facilitate 3rd party deductions;

9.5.7 Reconcile its deduction requests against the by-products to avoid duplication or double deduction of the same transaction;

9.5.8 Undertake due diligence to ensure that the documents and data submitted are valid and accurate to facilitate the deductions;

9.5.9 Return/refund the erroneous or irregular remittances to the Commission upon demand or upon detection of the irregularity;

9.5.10 Stop deductions for a discharged liability not later than three (3) days from the date of such clearance by the employee;

9.5.11 Adhere to the Provisions of the Third-party Guidelines.

9.6 The obligation of the Commission shall be to:-

9.6.1 Extract all approved data on T-Pay application, verify the same and upload on the payroll;

9.6.2 Receive complaints from employees and forward them to human resource management and development directorate for action.

9.6.3 Stop any unauthorized deduction and inform the relevant third party of the complaint and stoppage of deductions.

9.6.4 Blacklist and deregister any third party firm and/or entity who has been established to be involved in fraudulent deductions in the T-pay system in accordance with the provisions of the agreement.

9.6.5 Reduce from the 3rd party’s subsequent monthly remittances any fictitious, inaccurate or irregular deduction erroneously effected on an employee’s salary whether caused by the 3rd party’s negligence or otherwise and refunded to the affected employee;

9.7 The Commission reserves the right to verify and confirm the authenticity and accuracy of any data submitted by 3rd parties before the same is affected on payroll.

10. ONE THIRD (1/3) RULE

10.1 The Commission shall only effect deductions (both statutory and voluntary) up to a maximum of two thirds (2/3) of an employee’s basic salary through the check- off facility.

10.2 It shall be the responsibility of the 3rd parties to ensure that the proposed deduction(s) from individual employees meet the one third (1/3) requirement as provided for under the Employment Act (2007) and to confirm the ability of the employee to meet his/her obligation.

11. TRADE UNION DUES AND AGENCY FEE

11.1 A trade union which has signed a recognition agreement with the Commission as required by law shall have its dues deducted in accordance with Part VI of the Labour Relations Act 14 of 2007 from the salaries of its members who have voluntarily joined, signed and submitted a prescribed membership form and authorized union dues to be deducted at source by the Commission

11.2 The Commission shall deduct and pay to a trade union an agency fee from the salary of each unionisable employee, who is not a member of the union, but who has benefited from a Collective Agreement negotiated and concluded between the union and the Commission in accordance with Part VI of the Labour Relations Act 14 of 2007

12. STOP ORDER

12.1 It shall be the responsibility of a Third Party to stop deductions of an employee who has discharged his/her liabilities with the firm.

12.2 A third party shall stop deductions for a discharged liability not later than three (3) days from the date of such clearance by the employee.

12.3 In the event that a third party fails to stop a deduction as provided in sub clause

12.1 above, the Commission, upon receipt of authenticated instructions from the employee, shall stop the deduction without reference to the third party.

12.4 In the event a stop order that is not effected and an over payment is made to the third party, the same shall be recovered from the third party’s subsequent remittance and refunded to the employee.

12.5 An employee may discontinue voluntary payroll deductions by providing a written notification to the Third-Party firm. For the purposes of this sub-section, voluntary contribution shall not include the un-discharged liabilities of the employee.

12.6 The Commission reserves the right to stop any deduction regardless of whether the third party has issued a stop order or not.

13. ACTION AGAINST DEFAULTERS

13.1 A third party shall exhaust all avenues within its means, including legal action against a defaulter.

13.2 A third party shall notify any Guarantor in writing of the intention to recover the defaulted loan/credit facility.

13.3 It shall be an act of misconduct on the part of an employee who willingly or knowingly fails to meet obligations in respect of un-discharged liabilities and the Commission shall exercise disciplinary action against such an employee as per existing regulations.

14. ADMISSION TO THE CHECK-OFF FACILITY

14.1 A third party shall seek authority from the Commission to use the TSC check- off facility through formal application by filling the prescribed Application Form (annexed as second schedule) and paying the admission fee at rates that will be determined by the Commission from time to time

14.2 On receipt of the application as per sub clause 14.1above, the Commission shall evaluate the suitability of the third party against these guidelines and any other guidelines that may be set from time to time.

14.3 The Commission shall communicate the decision of the evaluation process to the third party in writing.

14.4 The successful third party will be required to pay Admission fee within 30 days, failure to which the application becomes null and void.

14.5 The Commission shall reserve the right to admit a third party into its payroll check-off facility through the T-Pay application.

15. RENEWAL OF ADMISSION TO THE CHECK-OFF FACILITY

15.1 An existing Third Party shall every five (5) years after admission into the system seek renewal of admission from the Commission to continue accessing the check-off facility.

15.2 The Third Party shall follow the application procedure for Authorization of check-off facility as outlined in clause (14) of these Guidelines/ Regulations.

15.3 The Applicant shall pay a renewal fee at the rate determined by the Commission from time to time.

15.4 Failure to apply for re-admission within 3 months prior to the expiry of the subsisting access to check off facility, will result into the Commission barring the Third Party from submitting any fresh deduction requests, provided that the existing deductions shall continue to subsist to full term, thereafter the Third Party shall stand deactivated from the TSC check-off facility through the T-Pay application.

15.5 Upon approval of the new guidelines all the existing Third Party firms are expected to apply for renewal of admission within thirty (30) days, failure to which they will be barred from undertaking any transactions with the Commission as outlined in subsection 15 .4 above.

15.6 The Commission shall reserve the right to re-admit a Third Party into the Check off facility.

16. SERVICE CHARGE

16.1 A third party shall pay a service charge for processing of deductions, data, information, reports, and/or any other service provided by the Commission;

16.2 The Third party shall fully absorb the service charge cost without passing it to the employee;

16.3 The applicable rates for service charge shall be as indicated under the schedule 3 and shall take effect from the date of these guidelines;

16.4 Service charge shall be reduced from the remittances of the third party at the end of every month;

16.5 These rates shall be determined by the Commission from time to time.

17. TERMINATION OF THE CHECK-OFF FACILITY

17.1 Check-off facility shall be terminated by the Commission in any of the following circumstances: –

17.1.1 Failure by the third party to comply with the statutory provisions as well as any Government Regulations and rules relating to third party deductions.

17.1.2 In the event that any applicable rules and regulations makes a deduction illegal or not permissible from an employee’s salary.

17.1.3 In the event the third party becomes bankrupt or is de-registered under the law.

17.1.4 If the third party engages in any practice deemed by the Commission to be fraudulent or illegal on the part of the third party.

17.1.5 For purposes of this section, the Commission shall give or issue fourteen (14) days notice of its intention to terminate the relationship with the third party.

17.1.6 In the event a third party is refused, barred, suspended or terminated from the use of the check-off facility by the Commission, the third party may appeal in writing, to the Commission for a review of the decision within twenty-one (21) days.

18. CONTACT PERSONS

18.1 A third party shall designate contact person(s) to manage check-off facility matters as shall be provided for in the application form.

18.2 The Commission shall designate officer(s) to manage the third party matters relating to the check-off facility.

All correspondence on matters relating to third party deductions shall be addressed to the Secretary/Chief Executive.

19. GENERAL PROVISIONS

19.1 All third parties and employees shall be subject to these Guidelines and any other regulations which may be developed from time to time in respect of the check-off facility through the T-Pay application.

19.2 Failure by any party to ensure integrity and accuracy of data provided for purposes of the check-off services will be subjected to sanctions stipulated in these regulations.

19.3 An employee who engages or encourages or perpetuates any fraudulent practices in respect of the check off facility shall be subject to the disciplinary proceedings as per existing regulations;

19.4 In the event that an existing Third Party fails to meet the requirements as stipulated in these Guidelines, such a Third Party shall be barred from submitting any fresh deduction requests, provided that the existing deductions shall continue to subsist to full term, thereafter the Third Party shall stand deactivated from the TSC check-off facility through the T-Pay application.

19.5 Offences with regard to Third Party deductions shall include offences prescribed in the first schedule or any other relevant laws.

19.6 The Commission, upon establishing a breach of these regulations, may take any or a combination of the following sanctions against the defaulting party: –

19.6.1 Warning in writing.

19.6.2 Instituting disciplinary process on the employee.

19.6.3 Suspension of the Third Party from the use of the Check-off Facility through the T-Pay application

OFFENCES AND ACTS OF MISCONDUCT

For the purpose of these regulations, the following will constitute offences and acts of misconduct in the management of the Check-off Facility.

1. a) Submission through T-Pay of inaccurate or misleading data by the Third party.
2. b) Submission of forged documents by the 3rd party and the employee to access check – off services.
3. c) Violation of the one third (1/3) statutory requirement by the employee.
4. d) Failure on the part of the 3rd party to stop deduction in respect of a discharged liability within the stipulated time.
5. e) Failure on the part of the 3rd party to notify a guarantor in writing of intention to recover the defaulted loan/credit facility.
6. f) Willingly or knowingly failing on the part of the employee to meet obligations in respect to un-discharged liabilities.
7. g) Any act or omission on the part of the 3rd party or employee, which in the opinion of the Commission contravenes these guidelines or any other written law.
8. h) Unauthorized access to an employee’s T-Pay account.
9. i) Unauthorized access to the T-Pay system.

The teachers service commission, TSC, has released new guidelines concerning T-pay and check off services. These new guidelines will apply to all TSC employees, unions, saccos, banks and other third-party institutions. Some of the guidelines are listed below.

15.Renewal of Admission to The Check-Off Facility

15.1 An existing Third Party shall every five (5) years after admission into the system seek renewal of admission from the Commission to continue accessing the check-off facility.

15.2 The Third Party shall follow the application procedure for Authorization of check-off facility as outlined in clause (14) of these Guidelines/ Regulations.

15.3 The Applicant shall pay a renewal fee at the rate determined by the Commission from time to time.

15.4 Failure to apply for re-admission within 3 months prior to the expiry of the subsisting access to check off facility. will result into the Commission barring the Third Party from submitting any fresh deduction requests, provided that the existing deductions shall continue to subsist to full term, thereafter the Third Party shall stand deactivated from the TSC check-off facility through the T-Pay application.

15.5 Upon approval of the new guidelines all the existing Third Party firms are expected to apply for renewal of admission within thirty (30) days, failure to which they will be barred from undertaking any transactions with the Commission as outlined in subsection 15.4 above.

15.6 The Commission shall reserve the right to re-admit a Third Party into the Check off facility.

16. Service charge

16.1 A third party shall pay a service charge for processing of deductions, data, information, reports, and /or any other service provided by the Commission;

16.2 The Third party shall fully absorb the service charge cost without passing it to the employee;

16.3 The applicable rates for service charge shall be as indicated under the schedule 3 and shall take effect from the date of these guidelines;

16.4 Service charge shall be reduced from the remittances of the third party at the end of every month;

16.5 These rates shall be determined by the Commission from time to time.

17. Termination of the check-off facility

17.1 Check-off facility shall be terminated by the Commission in any of the following circumstances: –

17.1.1 Failure by the third party to comply with the statutory provisions as well as any Government Regulations and rules relating to third party deductions.

17.1.2 In the event that any applicable rules and regulations makes a deduction illegal or not permissible from an employee’s salary.

17.1.3 In the event the third party becomes bankrupt or is de-registered under the law.

17.1.4 If the third party engages in any practice deemed by the Commission to be fraudulent or illegal on the part of the third party.

17.1.5 For purposes of this section, the Commission shall give or issue fourteen (14) days notice of its intention to terminate the relationship with the third party.

17.1.6 In the event a third party is refused, barred, suspended or terminated from the use of the check-off facility by the Commission, the third party may appeal in writing, to the Commission for a review of the decision within twenty-one (21) days.

19           GENERAL PROVISIONS

19.1 All third parties and employees shall be subject to these Guidelines and any other regulations which may be developed from time to time in respect of the check-off facility through the T-Pay application.

192 Failure by any party to ensure integrity and accuracy of data provided for purposes of the check-off services will be subjected to sanctions stipulated in these regulations.

19.3 An employee who engages or encourages or perpetuates any fraudulent practices in respect of the check off facility shall be subject to the disciplinary proceedings as per existing regulations;

19.4 In the event that an existing Third Party fails to meet the requirements as stipulated in these Guidelines,such a Third Party shall be barred from submitting any fresh deduction requests, provided that the existing deductions shall continue to subsist to full term,thereafter the Third Party shall stand deactivated from the TSC check-off facility through the T-Pay application.

19.5 Offences with regard to Third Party deductions shall include offences prescribed in the first schedule or any other relevant laws.

19.6 The Commission,upon establishing a breach of these regulations, may take any or a combination of the following sanctions against the defaulting party: –

19.6.1 Warning in writing.

19.6.2 Instituting disciplinary process on the employee.

19.6.3 Suspension of the Third Party from the use of the Check-off Facility through the T-Pay application

19.6.4 Barring the Third party from using the Check-off Facility through the T-Pay application.

Offences And Acts Of Misconduct

For the purpose of these regulations, the following will constitute offences and acts of misconduct in the management of the Check-off Facility.

1. a) Submission through T-Pay of inaccurate or misleading data by the Third party.
2. b) Submission of forged documents by the 3rd party and the employee to access check – off services.
3. c) Violation of the one third (1/3) statutory requirement by the employee.
4. d) Failure on the part of the 3rd party to stop deduction in respect of a discharged liability within the stipulated time.
5. e) Failure on the part of the 3rd party to notify a guarantor in writing of intention to recover the defaulted loan/credit facility.
6. f) Willingly or knowingly failing on the part of the employee to meet obligations in respect to un-discharged liabilities.
7. g) Any act of omission on the part of the 3rd party or employee, which in the opinion of the Commission contravenes these guidelines of any other written law.
8. h) Unauthorized access to an employee’s TPay account.

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1) Unauthorized access to the T Pay system,

18. Contact Persons

18.1 A third party shall designate contact person(s) to manage check-off facility matters as shall be provided for in the application form.

18.2 The Commission shall designate officer(s) to manage the third party matters relating to the check-off facility.

All correspondence on matters relating to third party deductions shall be addressed to the Secretary/Chief Executive.